Saturday, January 23, 2010

My unhappy experience with Mandel Jewelers

I took my genuine Rolex watch into Mandel Jewelers in Brea at 2500 East Imperial Highway Brea, CA 92821-6120. I asked to have new hands installed on the watch along with service came to a total cost of $300. I was told if there was a problem with getting the hands at agreed price they would call me. No call and when I picked up the watch and took it home after double checking the hands discovered they removed the original real Rolex hands and replaced them with cheap stamped poor quality hands not fit for a fake Rolex. I went back complained and they did refund the $50 charged for the hands.

The damage they did to my real Rolex by putting those crap hands means it would be worth hundreds to thousands of dollars less than if I had just left it alone. In order to bring it back to real value I have to take it to a Rolex dealer and pay at least double what they charged. Yes, it's true, I expected them to provide a quality job for less but they never mentioned using cheap stamped hands instead of what I expected. To me they are less than ethical and do not respect their customer and have no respect for anything but their own profit regardless of what corners they must cut. They obviously knew that if they told me the truth about using cheap hands, I would have said no and they would lose $250 at least. If you ask me about dealing with Mandel Jewelers in Brea I can tell you I give them a solid STAY AWAY.

You may have had a good experience with them and that's fine, but I sure did not and the power of the internet allows me to pass on my experience. Isn't free speech wonderful as long as you tell the truth.

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